Mapping the Knowledge Supply Chain to Foster Innovation

Knowledge Supply Chains (KSCs) are the networks that provide knowledge supplies so nourishing one or more business processes carried out by a firm. KSCs are particularly crucial for innovation development processes. The need to recur to open KSCs during the accomplishment of such processes is indeed emphasized by the recent literature on open innovation (Kirschbaum, 2005; Chesbrough, 2006; Gassman, 2006; Van de Vrande et al., 2009). However, as scholars adopt different definitions of openness and stress different practices, it is not clear what open really means (Dahlander and Gann, 2010). Research is called for to further classify the different practices and, above all, to measure the impact of open vs. closed innovation so as to support companies in the identification of the right balance (Enkel et al., 2009). In the paper a methodology to map and analyze KSCs arising during an innovation development process is proposed. The methodology is described with specific reference to New Product Development (NPD) which is widely common as well as strategic in many firms. The methodology supports the characterization of the knowledge supplies (also in terms of the adopted collaboration approach) and the assessment of their criticality within the NPD process. Hence, it (1) contributes to make the concept of openness clearer and (2) provide companies with a clear picture of the process and its criticalities.